Frequently Asked Questions

You've verified that PTFB Pro is seeing the target by using a five second delay and watching for red highlights in PTFB Pro's tray icon, but the actual macro/press isn't working...

• First check that your computer protection software (e.g. antivirus, firewall) isn't blocking PTFB Pro's actions. Add PTFB Pro to the whitelist or try temporarily disabling the protection software.
• Also check that there are no "always on top" windows floating above the the target. If there are, they will intercept PTFB Pro's simulated mouse and key presses.
• If the item in question is the "Single Press" type, try recreating it as a macro (and vice-versa).
• If the item in question is a macro, try reducing the playback speed, or disable elimination of redundant mouse movement. Also, try recreating the macro but start it by clicking in the window to make sure it gets focus early on.
• Likewise, if you're getting PTFB Pro to simulate mouse activities, but the same task can be accomplished via the keyboard, try the keyboard approach, and vice-versa.
• Sometimes PTFB Pro acts before the target window is ready. This can be because the computer is running slowly, but on Windows 7 and Vista it can also be caused by the more elaborate window animations that these new operating systems employ. Try introducing an initial delay of several seconds. If that works, reduce the delay until you find a good compromise between response speed and reliability. Remember you can whittle a delay down to 1/10 sec!