Frequently Asked Questions

If the leading version number of the product you bought matches that of the latest release, you can update for free. For example, if you purchased a license for PTFB Pro 4, you can upgrade to all subsequent 4.x releases for free.

If you bought a license for an earlier series (e.g. 3.x) then you may still be able to upgrade for free subject to your date of purchase, and failing that you will be able to buy an upgrade license at a much lower price than a regular purchase. To find out what your upgrade options are in this case, please submit a ticket providing some information that will let us track down your original purchase (e.g. name used for purchase and/or company name, or order reference number, or current name and license key, date of purchase etc)