Frequently Asked Questions

Error when sending email via smtp.gmail.com

If you receive an error when testing PTFB's ability to send notification emails through a gmail account (smtp.gmail.com) please ensure that you are using all the correct settings - particularly the port number. Old versions of PTFB could only send secure mails via SSL, which requires port 465; newer releases can now use TLS but this necessitates changing the port to 587.

As things currently stand, the correct settings for gmail are:

Server: smtp.gmail.com
Port: 587
Connection type (Advanced settings): STARTTLS
SSL/TLS Version: OS Default

Also (obviously) check that you have provided a valid account name (your gmail email address) and password.

Help Topics:


Last Updated 2 years ago


Help Topics

  • PTFB Pro